Terms and conditions
Terms & Conditions
1. General Conditions
The sale site https://www.k9-k4.be is a site for e-commerce which is accessible by means of the Internet and will be open for each Internet user.
These Sale Conditions apply to all offers on K9-K4 website. Every prospective purchaser is advised to read these Conditions of Sale carefully before placing an order.
2. To Order
Orders are possible by means of online shop or by e-mail info@K9-K4.be
On receipt of your online order, a Sale Agreement is sent to you, either online or by e-mail. [Once you have ‘clicked’ the 'confirm order' button a registration is made and the sale is definitively confirmed]
In accordance with the law of 9th July 2001, concerning the legal framework for electronic transactions, you are reminded that your electronic signature has the same value as a handwritten signature and is accepted as proof of authenticity when placing an order.
Your order details will be held in safe and durable computer records and will be considered as proof of contractual relations between both parties. Computer data is held exclusively for use by K9-K4.
K9-K4 reserves to itself the right - without explanation - not carry out certain orders or part of orders.
All prices include packing and VAT.
Prices are exclusive of transport, postage/courier, insurance and legal fees.
K9-K4 reserve the right to alter prices and conditions of sale on their internet website, unless a Sale Agreement has already been entered into between the Seller and the Purchaser.
List of current prices appears on the last page of K9-K4 website, which should be consulted from time to time for up-to-date information.
Orders are despatched upon complete payment (incl. port costs and 5% PayPal costs) into the account of:
K9-K4 Group GmbH
Account Number BE89 0689 0565 6085
Boulevard Pachéco 44
Iban: BE89 0689 0565 6085
PLEASE NOTE: always quote the name of the recieving address and the date of the order with transfer of funds.
Payment must be made within the 7 days after confirmation of order and goods will be despatched after funds are received in our account.
All orders are despatched to the address provided (no post boxes). K9-K4 is not responsible when a order returns because of wrong or incomplete address. Please make sure that you fill in your correct and complete address.
Upon receipt of payment, orders may take normaly up to 14 working days to complete.
K9-K4 strive to ensure that all products ordered by you are available online. It may be, however, that not all products are in stock. In that case we will inform you immediately this happens, in order that a suitable product may be made available, if you so wish.
If supply of any product is not possible for whatsoever reason, K9-K4 will consult with the Purchaser whether to supply another product, which would be similar in price and quality to the original order.
All products are despatched in an undamaged state, and K9-K4 is therefore not liable for damage to items after despatch. Once the products left our shop, the Purchaser is responsible for his package.
We wish to assure all our customers that every order will receive the utmost care and attention; however it may be that occasionally only part of an order will be received. In this case, the Purchaser should inform us within 7 days and the remaining item(s) will be forwarded to the Purchaser as soon as is practically possible, at no additional cost to the Purchaser.
Products deemed to be unsuitable MUST be returned within 14 days. Your reason for return of products should be stated in writing to K9-K4, when returning the product. The product should be returned in an unused and undamaged condition in the original packaging. Cost of returning products lies with the Purchaser. We cannot accept unstamped packages, which will be refused, and the costs will be charged to the Purchaser.
Any unused Products which have been correctly returned within the 14 day period (in an unused and undamaged condition and in original packaging) – with the exception of postage-insurance costs, K9-K4 will refund purchase price as soon as is possible, at the latest within 30 days after return of the Product.
Return of products are at the risk of the Purchaser and you are advised to obtain a Proof of Posting before returning any products to Seller (K9-K4).
K9-K4 provides the legal warranty.
However warranty does not apply for items who are used wrong, abused, mis treated or damaged (by accident or not) by the client or transport company. Every case of malfunction or defect must be written to info@K9-K4.be
within 7 days after recieval (proof of date must be given by client).
Each returned item must be presented dry and clean, otherwise it will be refused.
Belgian Rights apply.